GrowersLights

Shipping, Returns & Our Price Guarantees

 

SHIPPING

  

 

We understand the importance of privacy to many of our customers. Orders placed on GrowersLights.com are shipped in plain brown boxes without any identifying markings. Large orders requiring freight will be wrapped in black plastic.

Orders are normally shipped within 1 business day, however, in some cases longer shipping times may occur. If you need the product(s) by a specific date, please contact us by phone at (512) 887-4476 and we will do everything that we can to accommodate this request.

Free shipping is only available to destinations within the continental United States and items will be shipped via standard ground shipping. Multiple item orders may be shipped separately and on different days. An order placed with a shipping address outside of the continental United States will incur a shipping charge.  An email will be sent for the additional amount and must be paid prior to fulfilling the order.  

Once your package has been assigned a tracking number we'll send you an email with the tracking information.

RETURN POLICY

100% SATISFACTION GUARANTEE

Your satisfaction means a great deal to us. We are confident that our products will provide you with an outstanding grow, however, if you are not 100% satisfied with your purchase after you receive it, please call (512) 887-4476 or email us at info@GrowersLights.com. We will work with you to resolve any issues and replace your product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue.

RETURNS

Please request a Return Authorization Number (RMA) and return shipping information before returning any merchandise. To complete your return, we require a receipt or proof of purchase. Contact us before returning any and all items. Customers are responsible for return shipping costs.

GrowersLights.com return policy for a refund or replacement will vary depending on the brand of product(s) purchased. GrowersLights.com honors the return policy offered by each manufacturer/supplier. When purchasing your product(s), you agree to the return policies below: 
  • Amare Technologies: No Returns (Unless Defective)
  • Black Dog LED: 90 Days (one light return limit per customer)
  • Gorilla Grow Tent: 30 Days
  • Kind LED: 90 Days (two light return limit per customer)
  • NextLight: 30 Days (discontinued or refurbished products are not eligible for returns)
  • California Lightworks: 90 Days
  • Johnson Grow Lights: 30 Days
  • Cirrus LED Systems:  90 Days (two light return limit per customer)
  • All Other Products Not Listed: 30 Days

To be eligible for a refund, your item must be: Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear.
All parts (i.e. cords, controllers, hangers) must be present when returned. Item(s) returned within the return window for any reason may incur a 15% restocking fee. California Lightworks has a 25% restocking fee. Returns outside of the individual return windows will not be refunded. Order cancellation is offered only in the event that the product(s) has not yet shipped, otherwise, a 15% restocking fee will apply if the order was already processed. No returns allowed on custom orders and clearance products.

DAMAGED/DEFECTIVE/INCORRECT PRODUCTS

If you receive a defective, or incorrect product(s), we will pay for the return shipping costs as well as pay for getting the product(s) to you.

Damaged in Shipping - It rarely happens, but once in a while products are damaged during shipping. Please check the box for any physical damage before signing or receiving the package. If damaged, please ensure you reject the item(s) and/or let the courier know that the product is damaged at delivery, otherwise a full refund may not be possible.

Damage delivered by FedEx, UPS or USPS shall be reported by the customer to the courier company and file claim accordingly to the courier company. Growers Lights is not responsible for merchandise lost during or at delivery or damaged in transit. 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you about your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7 days. If your order received free shipping the shipping cost will be deducted from your refund. 

 WARRANTY

After your purchase, the product is subject to the respective company’s warranty policy. These policies may be found on the original supplier's/manufacturer's website or by contacting them. GrowersLights.com is not responsible for replacing or repairing your product while under warranty. Although, we will assist you in getting your product replaced or repaired by coordinating with the original supplier/manufacturer.

LOW PRICE & PRICE MATCH GUARANTEES

Before Your Purchase - Low Price Guarantee

GrowersLights works hard to find the lowest prices online for our customers. So we will guarantee the best price before your purchase. If you find a better price online, we will beat it by $11 for orders over $200 and $6 for orders under $200.

Request a low price guarantee.

After Your Purchase - Price Match Guarantee

If you find a better price online within six months of your purchase GrowersLights will pay you the difference!

Here are our requirements for us to price match:

  • Will will only price match after you have purchased the product to be price matched.
  • This is not valid for products on sale or offered with other promotions
  • We will only price match products from online retailers that don't have a physical store.
  • The competitors website must show the product as being in stock.
  • Discount and auction sites will not be price matched (i.e. ebay, overstock.com etc.)
  • Only authorized retailers of the product will be price matched.
  • The price matched item must include shipping costs excluding sales tax.

Request a price match guarantee